Parliant
Parliant.AI uses AI to conduct customer surveys through conversations. Customers respond naturally via text or voice.
The core function is gathering qualitative data. Instead of multiple-choice, the AI asks open-ended questions and follows up based on the answers. This aims to get you deeper insights into customer opinions. You tell the AI what you want to learn, and it builds the conversation flow. It also analyzes the responses, categorizes them, and identifies key themes.
Setting up a basic survey is quick. It skips the usual form-building hassle. The AI interaction is more like a chat than an interrogation. The analysis provides a valuable overview, highlighting recurring topics in the feedback.
This solution is designed for small business owners and entrepreneurs who want to understand their customers better but don’t have the time or resources to manually sift through large amounts of qualitative data. If you’re tired of shallow survey data that lacks depth and meaningful insights, this approach offers a richer alternative.
- AI-powered conversational surveys
- Open-ended questions via text or voice
- Automated follow-up questions
- Automatic categorization of responses
- Theme identification and insight extraction
- Simple setup without form design
- Basic analytics in the free plan
